Refund policy

Last Updated: 6/24/23


Thank you for shopping at HealthWise Central, operated by Cygnet Online LLC. We want you to be completely satisfied with your purchase, and we understand that sometimes a return or refund may be necessary. This Returns and Refunds Policy outlines our guidelines and procedures for returns, refunds, and exchanges.

  1. Eligibility for Returns and Refunds:
    • We accept returns and process refunds for eligible products within 30 days from the date of delivery.
    • To be eligible for a return and refund, the item must be unused, undamaged, unopened, and in its original packaging.
    • Certain products, such as perishable goods, intimate or sanitary items, and gift cards, are exempt from being returned or refunded.
  2. Return Process:
    • To initiate a return, please contact our customer support team at support@healthwisecentral.com within the specified return period.
    • Provide your order details, including the order number, item(s) you wish to return, and the reason for the return.
    • Our customer support team will guide you through the return process, including providing you with a return shipping address if applicable.
    • It is your responsibility to securely package the item(s) to be returned to prevent any damage during transit.
    • We recommend using a trackable shipping service or purchasing shipping insurance for valuable items.
  3. Inspection and Refund:
    • Once we receive the returned item(s), our team will inspect them to ensure they meet the eligibility criteria mentioned in section 1.
    • If the returned item(s) meet the requirements, we will process the refund.
    • The refund will be issued using the original payment method used for the purchase.
    • Please allow 7-10 business days for the refund to be reflected in your account, as processing times may vary depending on your payment provider.
  4. Exchanges:
    • If you wish to exchange an item for a different size, color, or variant, please contact our customer support team to check availability and initiate the exchange process.
    • The exchange is subject to product availability and the eligibility criteria outlined in section 1.
    • Any price difference between the original item and the exchanged item may be charged or refunded accordingly.
  5. Non-Returnable Items:
    • Certain items are non-returnable and non-refundable, including but not limited to:
      • Perishable goods such as food, flowers, and magazines.
      • Intimate or sanitary items, including undergarments, swimwear, and personal care products.
      • Gift cards and downloadable products.
  6. Damaged or Defective Items:
    • If you receive a damaged or defective item, please contact our customer support team immediately, providing detailed information and photos of the issue.
    • We will assess the situation and provide instructions for returning the damaged or defective item(s).
    • Once we receive and inspect the item(s), we will offer a replacement, exchange, or refund, as appropriate.
  7. Shipping Costs:
    • Unless the return is due to an error on our part or a defective item, you will be responsible for the shipping costs associated with the return.
    • Shipping costs are non-refundable.
  8. Contact Us:
    • If you have any questions or concerns regarding our Returns and Refunds Policy, please contact our customer support team at support@healthwisecentral.com.
    • We are available 9am-6pm Monday through Friday to assist you.